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> <channel><title>Comments for Digitalquill - My Life and Times</title> <atom:link href="http://www.matthouldsworth.com/comments/feed/" rel="self" type="application/rss+xml" /><link>http://www.matthouldsworth.com</link> <description>Affiliate Marketing, Wordpress Development, DIY and More</description> <lastBuildDate>Tue, 05 Jul 2011 21:20:56 +0000</lastBuildDate> <sy:updatePeriod>hourly</sy:updatePeriod> <sy:updateFrequency>1</sy:updateFrequency> <generator>http://wordpress.org/?v=3.3.1</generator> <item><title>Comment on Datafeed Import Plugin For WordPress V3.0 Beta Testers Wanted by check ticket 799112</title><link>http://www.matthouldsworth.com/2011/06/datafeed-import-plugin-for-wordpress-v3-0-beta-testers-wanted/#comment-13396</link> <dc:creator>check ticket 799112</dc:creator> <pubDate>Tue, 05 Jul 2011 21:20:56 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=3290#comment-13396</guid> <description>That&#039;s ok, I see that you are looking for testers :) I&#039;ll be happy to help with this and say what is not working and what is working :)
I am able to make test on centos and ubuntu.
Let me know how I could help.</description> <content:encoded><![CDATA[<p>That&#8217;s ok, I see that you are looking for testers <img
src='http://www.matthouldsworth.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> I&#8217;ll be happy to help with this and say what is not working and what is working <img
src='http://www.matthouldsworth.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /><br
/> I am able to make test on centos and ubuntu.</p><p>Let me know how I could help.</p> ]]></content:encoded> </item> <item><title>Comment on The Bloggers Rule Of 24 by How to Apply the Bloggers Rule of 24 to Affiliate Marketing &#124; Earning From Affiliates</title><link>http://www.matthouldsworth.com/2011/06/the-bloggers-rule-of-24/#comment-13227</link> <dc:creator>How to Apply the Bloggers Rule of 24 to Affiliate Marketing &#124; Earning From Affiliates</dc:creator> <pubDate>Wed, 29 Jun 2011 07:49:30 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=3275#comment-13227</guid> <description>[...] have recently written a post on my other blog about how I intend to use the bloggers rule of 24 to improve my blogging out put. I will be using [...]</description> <content:encoded><![CDATA[<p>[...] have recently written a post on my other blog about how I intend to use the bloggers rule of 24 to improve my blogging out put. I will be using [...]</p> ]]></content:encoded> </item> <item><title>Comment on Flipping Sites Created With The Datafeed Import Plugin by Digitalquill</title><link>http://www.matthouldsworth.com/2011/06/flipping-sites-created-with-the-datafeed-import-plugin/#comment-12936</link> <dc:creator>Digitalquill</dc:creator> <pubDate>Thu, 16 Jun 2011 10:02:11 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=3226#comment-12936</guid> <description>Hi Rohan
Thanks for your comment. Ranking with an Autoblog is always difficult. I recomend using Affiliate Datafeeds which is slightly different to simply aggregating content, however, you do still get problems with unique content.
The plugin does have the facility to make the content look original. It does not spin the content as this leave content unreadable by humans which after all is the main aim of creating the site as they will be the buyers. I have designed the plugin in such a way that you can take datafeed data and add your own content to each listing. In doing this you are adding value to the &#039;datafeed data&#039; and you will be generating a unique site that has use. You can also choose which parts of the datafeed data you want to use and where you want to use it in your listing, so it is not just a simple copy and paste out of the datafeed.
I have many sites that are ranking #1 for their niche terms and many more on the first page of google, don&#039;t get me wrong, you have to put in the effort of writing the content and promoting you site, a simple autoblog site is of no use to anyone.
V3.0 of the Datafeed Plugin due to be released in the next week has even more facilities for you to add your own content and improve your sites SEO and performance in the SERPs</description> <content:encoded><![CDATA[<p>Hi Rohan</p><p>Thanks for your comment. Ranking with an Autoblog is always difficult. I recomend using Affiliate Datafeeds which is slightly different to simply aggregating content, however, you do still get problems with unique content.</p><p>The plugin does have the facility to make the content look original. It does not spin the content as this leave content unreadable by humans which after all is the main aim of creating the site as they will be the buyers. I have designed the plugin in such a way that you can take datafeed data and add your own content to each listing. In doing this you are adding value to the &#8216;datafeed data&#8217; and you will be generating a unique site that has use. You can also choose which parts of the datafeed data you want to use and where you want to use it in your listing, so it is not just a simple copy and paste out of the datafeed.</p><p>I have many sites that are ranking #1 for their niche terms and many more on the first page of google, don&#8217;t get me wrong, you have to put in the effort of writing the content and promoting you site, a simple autoblog site is of no use to anyone.</p><p>V3.0 of the Datafeed Plugin due to be released in the next week has even more facilities for you to add your own content and improve your sites SEO and performance in the SERPs</p> ]]></content:encoded> </item> <item><title>Comment on Flipping Sites Created With The Datafeed Import Plugin by Rohan</title><link>http://www.matthouldsworth.com/2011/06/flipping-sites-created-with-the-datafeed-import-plugin/#comment-12931</link> <dc:creator>Rohan</dc:creator> <pubDate>Thu, 16 Jun 2011 04:14:45 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=3226#comment-12931</guid> <description>What is the ROI on this method of using the datafeed plugin ? When I say ROI , I am not referring to the &#039;hosting price VS the price at which the blog was sold&#039; (that would be the best thing if a blog is sold since others are taking interest in it) but does creating an autoblog really add value to the site ?
Assuming you post some unique content and major part will be taken care of by the autoblogging plugin , how well does the content generated by this plugin rank on the search engines ?? Does the plugin spin and paste content or is it just a copy-paste ?  If the plugin has a way to make the content look original to the SE then it is a very valuable cash cow otherwise the buyer will land up with just another autoblog.....
Would like to know your thoughts on this...</description> <content:encoded><![CDATA[<p>What is the ROI on this method of using the datafeed plugin ? When I say ROI , I am not referring to the &#8216;hosting price VS the price at which the blog was sold&#8217; (that would be the best thing if a blog is sold since others are taking interest in it) but does creating an autoblog really add value to the site ?</p><p>Assuming you post some unique content and major part will be taken care of by the autoblogging plugin , how well does the content generated by this plugin rank on the search engines ?? Does the plugin spin and paste content or is it just a copy-paste ?  If the plugin has a way to make the content look original to the SE then it is a very valuable cash cow otherwise the buyer will land up with just another autoblog&#8230;..</p><p>Would like to know your thoughts on this&#8230;</p> ]]></content:encoded> </item> <item><title>Comment on Post Publishing Check List For Bloggers by Check List for After You Publish a Blog post &#124; Earning From Affiliates</title><link>http://www.matthouldsworth.com/2011/06/post-publishing-check-list-for-bloggers/#comment-12869</link> <dc:creator>Check List for After You Publish a Blog post &#124; Earning From Affiliates</dc:creator> <pubDate>Tue, 14 Jun 2011 10:42:32 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=3218#comment-12869</guid> <description>[...] have just written an article over on my other blog, MattHouldsworth.com about how I promote each blog post after I publish it. Much of what you read on the net about [...]</description> <content:encoded><![CDATA[<p>[...] have just written an article over on my other blog, MattHouldsworth.com about how I promote each blog post after I publish it. Much of what you read on the net about [...]</p> ]]></content:encoded> </item> <item><title>Comment on Feather WordPress Theme Review by web design</title><link>http://www.matthouldsworth.com/2011/06/feather-wordpress-theme-review/#comment-12587</link> <dc:creator>web design</dc:creator> <pubDate>Fri, 03 Jun 2011 18:17:30 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=3174#comment-12587</guid> <description>Good blog post and decent site template design. I am more into web design. Nonetheless, would check back again soon!</description> <content:encoded><![CDATA[<p>Good blog post and decent site template design. I am more into web design. Nonetheless, would check back again soon!</p> ]]></content:encoded> </item> <item><title>Comment on Aardvark Topsites Premium Mod by Monnier</title><link>http://www.matthouldsworth.com/2011/01/aardvark-topsites-premium-mod/#comment-12231</link> <dc:creator>Monnier</dc:creator> <pubDate>Sun, 22 May 2011 09:35:42 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=2704#comment-12231</guid> <description>Ok I&#039;m interested in a copy. Thank you</description> <content:encoded><![CDATA[<p>Ok I&#8217;m interested in a copy. Thank you</p> ]]></content:encoded> </item> <item><title>Comment on Aardvark Topsites Premium Mod by Digitalquill</title><link>http://www.matthouldsworth.com/2011/01/aardvark-topsites-premium-mod/#comment-12166</link> <dc:creator>Digitalquill</dc:creator> <pubDate>Fri, 20 May 2011 06:52:43 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=2704#comment-12166</guid> <description>We will be releasing the mod very soon so check back here in a couple of weeks and you will be able to get hold of a copy</description> <content:encoded><![CDATA[<p>We will be releasing the mod very soon so check back here in a couple of weeks and you will be able to get hold of a copy</p> ]]></content:encoded> </item> <item><title>Comment on Aardvark Topsites Premium Mod by Gabriele</title><link>http://www.matthouldsworth.com/2011/01/aardvark-topsites-premium-mod/#comment-12140</link> <dc:creator>Gabriele</dc:creator> <pubDate>Thu, 19 May 2011 16:20:03 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=2704#comment-12140</guid> <description>Nice idea! Can I try it? :)</description> <content:encoded><![CDATA[<p>Nice idea! Can I try it? <img
src='http://www.matthouldsworth.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /></p> ]]></content:encoded> </item> <item><title>Comment on Aardvark Topsites Premium Mod by Digitalquill</title><link>http://www.matthouldsworth.com/2011/01/aardvark-topsites-premium-mod/#comment-11367</link> <dc:creator>Digitalquill</dc:creator> <pubDate>Sun, 01 May 2011 12:12:36 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=2704#comment-11367</guid> <description>Sure if you can provide me with some feedback that would be great. Very close to releasing the full version so keep checking back here for more info.</description> <content:encoded><![CDATA[<p>Sure if you can provide me with some feedback that would be great. Very close to releasing the full version so keep checking back here for more info.</p> ]]></content:encoded> </item> <item><title>Comment on Aardvark Topsites Premium Mod by Monnier</title><link>http://www.matthouldsworth.com/2011/01/aardvark-topsites-premium-mod/#comment-11308</link> <dc:creator>Monnier</dc:creator> <pubDate>Fri, 29 Apr 2011 20:59:26 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=2704#comment-11308</guid> <description>Hello, I am interested in your mod Aardvark topsite for premium. Can you send me?
Thank you
Cordially</description> <content:encoded><![CDATA[<p>Hello, I am interested in your mod Aardvark topsite for premium. Can you send me?</p><p>Thank you<br
/> Cordially</p> ]]></content:encoded> </item> <item><title>Comment on Outlook Is Unable To Download Folder (null) by Digitalquill</title><link>http://www.matthouldsworth.com/2011/04/outlook-is-unable-to-download-folder-null/#comment-11003</link> <dc:creator>Digitalquill</dc:creator> <pubDate>Wed, 20 Apr 2011 14:08:40 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=3050#comment-11003</guid> <description>Yes these are for Linux/Postfix/Courier mailserver.
The Error message from outlook is that it can&#039;t get a connection, in our case this was because the mail server was serving on all its available connections and as such could not connect to another client, hence why some can connect but others can&#039;t.
Not sure about SmarterMail, but see if you can find a setting for Max connections or number of connections per IP address
Let me know how you get on, it is a problem with outlook, Thunderbird seems to cope with this, it seems to be able to  wait for an available connection, but outlook spits its dummy out about it.</description> <content:encoded><![CDATA[<p>Yes these are for Linux/Postfix/Courier mailserver.</p><p>The Error message from outlook is that it can&#8217;t get a connection, in our case this was because the mail server was serving on all its available connections and as such could not connect to another client, hence why some can connect but others can&#8217;t.</p><p>Not sure about SmarterMail, but see if you can find a setting for Max connections or number of connections per IP address</p><p>Let me know how you get on, it is a problem with outlook, Thunderbird seems to cope with this, it seems to be able to  wait for an available connection, but outlook spits its dummy out about it.</p> ]]></content:encoded> </item> <item><title>Comment on Outlook Is Unable To Download Folder (null) by Christopher</title><link>http://www.matthouldsworth.com/2011/04/outlook-is-unable-to-download-folder-null/#comment-11002</link> <dc:creator>Christopher</dc:creator> <pubDate>Wed, 20 Apr 2011 13:52:06 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=3050#comment-11002</guid> <description>Seems to me that these instructions are for a very specific email server platform?  We&#039;re using SmarterMail on a Win2003 server.  So this tip doesn&#039;t apply and yet I&#039;m getting the same error in Outlook 2003.  So far it&#039;s only happening on one client out of about 30.</description> <content:encoded><![CDATA[<p>Seems to me that these instructions are for a very specific email server platform?  We&#8217;re using SmarterMail on a Win2003 server.  So this tip doesn&#8217;t apply and yet I&#8217;m getting the same error in Outlook 2003.  So far it&#8217;s only happening on one client out of about 30.</p> ]]></content:encoded> </item> <item><title>Comment on Google Adwords Training Course by Digitalquill</title><link>http://www.matthouldsworth.com/2011/04/google-adwords-training-course/#comment-10650</link> <dc:creator>Digitalquill</dc:creator> <pubDate>Sat, 09 Apr 2011 18:19:46 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=3055#comment-10650</guid> <description>Thanks both, I will investigate more. I have self taught knowledge which up-to now has been great with my investments of a few £100 per month, but now with a potential of several £xxxx spend I think I need to look into it more.</description> <content:encoded><![CDATA[<p>Thanks both, I will investigate more. I have self taught knowledge which up-to now has been great with my investments of a few £100 per month, but now with a potential of several £xxxx spend I think I need to look into it more.</p> ]]></content:encoded> </item> <item><title>Comment on Google Adwords Training Course by Clive</title><link>http://www.matthouldsworth.com/2011/04/google-adwords-training-course/#comment-10632</link> <dc:creator>Clive</dc:creator> <pubDate>Sat, 09 Apr 2011 04:12:36 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=3055#comment-10632</guid> <description>Hi Matt, just seen this question - in the UK, I would recommend James Taylor of Inside Out Digital for some AdWords training. I realise Hastings isn&#039;t exactly local to Hull, but might be worth investigating costs etc.
For more info see their website: &lt;a href=&quot;http://www.insideoutdigital.co.uk/ppc-training.htm&quot; title=&quot;PPC Training&quot; rel=&quot;nofollow&quot;&gt;http://www.insideoutdigital.co.uk/ppc-training.htm&lt;/a&gt;</description> <content:encoded><![CDATA[<p>Hi Matt, just seen this question &#8211; in the UK, I would recommend James Taylor of Inside Out Digital for some AdWords training. I realise Hastings isn&#8217;t exactly local to Hull, but might be worth investigating costs etc.</p><p>For more info see their website: <a
rel="nofollow" href="http://www.matthouldsworth.com/goto/http://www.insideoutdigital.co.uk/ppc-training.htm"  title="PPC Training" rel="nofollow">http://www.insideoutdigital.co.uk/ppc-training.htm</a></p> ]]></content:encoded> </item> <item><title>Comment on Google Adwords Training Course by Claire Jarrett</title><link>http://www.matthouldsworth.com/2011/04/google-adwords-training-course/#comment-10617</link> <dc:creator>Claire Jarrett</dc:creator> <pubDate>Fri, 08 Apr 2011 14:19:23 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=3055#comment-10617</guid> <description>Hiya - I run courses, have sent you a tweet too.  Next month we have some running in Bristol, and then in June in London.  You can see reviews of the course and our services here http://www.freeindex.co.uk/profile%28marketing-by-web%29_30688.htm
You can find my blog by searching Google for AdWords Trainer - I&#039;ve been running courses for many years so am top listed worldwide.
Hope that helps and we will get to meet you soon!
Claire</description> <content:encoded><![CDATA[<p>Hiya &#8211; I run courses, have sent you a tweet too.  Next month we have some running in Bristol, and then in June in London.  You can see reviews of the course and our services here <a
rel="nofollow" href="http://www.matthouldsworth.com/goto/http://www.freeindex.co.uk/profile%28marketing-by-web%29_30688.htm"  rel="nofollow">http://www.freeindex.co.uk/profile%28marketing-by-web%29_30688.htm</a></p><p>You can find my blog by searching Google for AdWords Trainer &#8211; I&#8217;ve been running courses for many years so am top listed worldwide.</p><p>Hope that helps and we will get to meet you soon!</p><p>Claire</p> ]]></content:encoded> </item> <item><title>Comment on 20 Tips To Increase WordPress Security by Geekyard</title><link>http://www.matthouldsworth.com/2010/09/20-tips-to-increase-wordpress-security/#comment-10559</link> <dc:creator>Geekyard</dc:creator> <pubDate>Wed, 06 Apr 2011 04:23:21 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=1790#comment-10559</guid> <description>Great security tips buddy :)</description> <content:encoded><![CDATA[<p>Great security tips buddy <img
src='http://www.matthouldsworth.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /></p> ]]></content:encoded> </item> <item><title>Comment on Datafeed Import Plugin For WordPress 2.06 Released by Digitalquill</title><link>http://www.matthouldsworth.com/2011/02/datafeed-import-plugin-for-wordpress-2-06-released/#comment-10534</link> <dc:creator>Digitalquill</dc:creator> <pubDate>Tue, 05 Apr 2011 10:09:42 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=2894#comment-10534</guid> <description>Hi
The demos have been down for some time after the server failed that they were on. I am trying to set a new server up to host them on.
The both the Datafeed Import plugin for Wordpress and the Amazon Import Plugin for Wordpress have the ability to cloak links built in, you have the option to turn it on or off so you have the control.
Hope this helps.</description> <content:encoded><![CDATA[<p>Hi</p><p>The demos have been down for some time after the server failed that they were on. I am trying to set a new server up to host them on.</p><p>The both the Datafeed Import plugin for WordPress and the Amazon Import Plugin for WordPress have the ability to cloak links built in, you have the option to turn it on or off so you have the control.</p><p>Hope this helps.</p> ]]></content:encoded> </item> <item><title>Comment on Datafeed Import Plugin For WordPress 2.06 Released by Jon Symons</title><link>http://www.matthouldsworth.com/2011/02/datafeed-import-plugin-for-wordpress-2-06-released/#comment-10516</link> <dc:creator>Jon Symons</dc:creator> <pubDate>Mon, 04 Apr 2011 17:34:45 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=2894#comment-10516</guid> <description>Hi, I just found your plugin and it looks like exactly what I am looking for. Wanted to try the demo before I buy but can&#039;t login with demo/demo as user and pwd.
My main question was, is there a way to automatically cloak affiliate links from the datafeed?
Thanks a lot,
Jon</description> <content:encoded><![CDATA[<p>Hi, I just found your plugin and it looks like exactly what I am looking for. Wanted to try the demo before I buy but can&#8217;t login with demo/demo as user and pwd.</p><p>My main question was, is there a way to automatically cloak affiliate links from the datafeed?</p><p>Thanks a lot,</p><p>Jon</p> ]]></content:encoded> </item> <item><title>Comment on Tepilo Review by Digitalquill</title><link>http://www.matthouldsworth.com/2011/03/tepilo-review/#comment-10307</link> <dc:creator>Digitalquill</dc:creator> <pubDate>Mon, 28 Mar 2011 08:45:22 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=3037#comment-10307</guid> <description>HI Thanks, I have sent it to them, but they have not replied...</description> <content:encoded><![CDATA[<p>HI Thanks, I have sent it to them, but they have not replied&#8230;</p> ]]></content:encoded> </item> <item><title>Comment on Tepilo Review by James</title><link>http://www.matthouldsworth.com/2011/03/tepilo-review/#comment-10056</link> <dc:creator>James</dc:creator> <pubDate>Sun, 20 Mar 2011 10:05:40 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=3037#comment-10056</guid> <description>Hi Matt, this is a really useful review - have you sent it to the guys at Tepilo?  I&#039;m sure they&#039;d appreciate the feedback - especially your ideas for improvements.  We&#039;ve looked at stat counters in the past but as most register &#039;hits&#039; not actual visitors they can be vastly misleading.</description> <content:encoded><![CDATA[<p>Hi Matt, this is a really useful review &#8211; have you sent it to the guys at Tepilo?  I&#8217;m sure they&#8217;d appreciate the feedback &#8211; especially your ideas for improvements.  We&#8217;ve looked at stat counters in the past but as most register &#8216;hits&#8217; not actual visitors they can be vastly misleading.</p> ]]></content:encoded> </item> <item><title>Comment on Ebay Import Plugin For WordPress by Maarten</title><link>http://www.matthouldsworth.com/2011/02/ebay-import-plugin-for-wordpress/#comment-8471</link> <dc:creator>Maarten</dc:creator> <pubDate>Mon, 14 Feb 2011 19:56:05 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=2812#comment-8471</guid> <description>Hi Digitalquill,
Hook me up with an e-mail and I&#039;ll help you test the Ebay Import Script (I was looking for it on Google!). It might be interesting for you to know I&#039;m Dutch, so maybe I can help you translate some others scripts aswell..?!
Hope to hear from you soon!</description> <content:encoded><![CDATA[<p>Hi Digitalquill,</p><p>Hook me up with an e-mail and I&#8217;ll help you test the Ebay Import Script (I was looking for it on Google!). It might be interesting for you to know I&#8217;m Dutch, so maybe I can help you translate some others scripts aswell..?!</p><p>Hope to hear from you soon!</p> ]]></content:encoded> </item> <item><title>Comment on Screwfix Direct Miss Out On Another £180 Order by Digitalquill</title><link>http://www.matthouldsworth.com/2011/02/screwfix-direct-miss-out-on-another-180-order/#comment-8427</link> <dc:creator>Digitalquill</dc:creator> <pubDate>Sun, 13 Feb 2011 09:52:10 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=2809#comment-8427</guid> <description>Why could Screwfix not have done this investigation when I contacted them first time?
Further to my telephone message and the comments placed on Twitter and your Blog.
I am sorry to read of your disappointment with the response you received and assure you we take all complaints seriously. Unfortunately our Customer Services Team are unable to view comments posted on Twitter or Facebook and whilst we appreciate all feedback, your enquiry may not be responded to in a timely manner therefore please also contact us online @ screwfix.com and we will respond to your enquiry usually within 24 hours.
I can confirm your order was packed and despatched from Screwfix Direct on Friday 5 February for a Saturday delivery. Our Carriers have advised your parcel arrived in time to be placed out for delivery on Saturday 5 February, unfortunately the lorry carrying your order broke down and although a replacement lorry was sent, the Driver ran out of time and did not finish her round.  It is with regret that Screwfix Direct were not made aware of this issue and by the time we received your initial complaint your order had been delivered and the premium delivery charge was refunded to your card.
Our operating procedures are constantly reviewed particularly with regard to the performance of our Carriers and I have passed your comments to the Senior Transport Manager for his information. Having checked your customer records I understand this is the first time you have had cause to complain about the delivery and can confirm although our deliveries are not guaranteed, the majority of our orders are delivered when expected.
I would also like to clarify why we request that customers order in advance.  We understand that our customers are relying on the convenience of having their goods delivered rather than taking valuable time out to pick up supplies and make every effort to ensure the goods received are delivered undamaged, as expected and on time, however unfortunately things do go wrong and we request that you allow us time to put any problems right before arranging workmen or installation.
I trust you find this information useful and apologise again for the inconvenience caused.</description> <content:encoded><![CDATA[<p>Why could Screwfix not have done this investigation when I contacted them first time?</p><p>Further to my telephone message and the comments placed on Twitter and your Blog.</p><p>I am sorry to read of your disappointment with the response you received and assure you we take all complaints seriously. Unfortunately our Customer Services Team are unable to view comments posted on Twitter or Facebook and whilst we appreciate all feedback, your enquiry may not be responded to in a timely manner therefore please also contact us online @ screwfix.com and we will respond to your enquiry usually within 24 hours.</p><p>I can confirm your order was packed and despatched from Screwfix Direct on Friday 5 February for a Saturday delivery. Our Carriers have advised your parcel arrived in time to be placed out for delivery on Saturday 5 February, unfortunately the lorry carrying your order broke down and although a replacement lorry was sent, the Driver ran out of time and did not finish her round.  It is with regret that Screwfix Direct were not made aware of this issue and by the time we received your initial complaint your order had been delivered and the premium delivery charge was refunded to your card.</p><p>Our operating procedures are constantly reviewed particularly with regard to the performance of our Carriers and I have passed your comments to the Senior Transport Manager for his information. Having checked your customer records I understand this is the first time you have had cause to complain about the delivery and can confirm although our deliveries are not guaranteed, the majority of our orders are delivered when expected.</p><p>I would also like to clarify why we request that customers order in advance.  We understand that our customers are relying on the convenience of having their goods delivered rather than taking valuable time out to pick up supplies and make every effort to ensure the goods received are delivered undamaged, as expected and on time, however unfortunately things do go wrong and we request that you allow us time to put any problems right before arranging workmen or installation.</p><p>I trust you find this information useful and apologise again for the inconvenience caused.</p> ]]></content:encoded> </item> <item><title>Comment on Screwfix Direct Miss Out On Another £180 Order by Digitalquill</title><link>http://www.matthouldsworth.com/2011/02/screwfix-direct-miss-out-on-another-180-order/#comment-8426</link> <dc:creator>Digitalquill</dc:creator> <pubDate>Sun, 13 Feb 2011 09:29:32 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=2809#comment-8426</guid> <description>It is the copy and paste response that is so prevalent in the customer service departments of many big organisations. The last email have have from them actually shows that they have put some effort into finding why the goods were not delivered.
They did not offer the refund, I had to chase it.
As I understand it Screwfix are not linked to B&amp;Q in any way anymore.</description> <content:encoded><![CDATA[<p>It is the copy and paste response that is so prevalent in the customer service departments of many big organisations. The last email have have from them actually shows that they have put some effort into finding why the goods were not delivered.</p><p>They did not offer the refund, I had to chase it.</p><p>As I understand it Screwfix are not linked to B&#038;Q in any way anymore.</p> ]]></content:encoded> </item> <item><title>Comment on Screwfix Direct Miss Out On Another £180 Order by alison taylor</title><link>http://www.matthouldsworth.com/2011/02/screwfix-direct-miss-out-on-another-180-order/#comment-8396</link> <dc:creator>alison taylor</dc:creator> <pubDate>Sat, 12 Feb 2011 15:11:30 +0000</pubDate> <guid
isPermaLink="false">http://www.matthouldsworth.com/?p=2809#comment-8396</guid> <description>To be fair, what do you want them to do? You ordered the day before for items that were crucial. The delivery failed. They refunded the extra delivery charge. They apologised &#039; I apologise for the inconvenience this has caused.  I am keen to make sure this is not repeated.  &#039;and &#039;Once again please accept my apologies for any inconvenience caused.&#039;
Oh, and aren&#039;t B&amp;Q and Screwfix part of the same group of companies.?</description> <content:encoded><![CDATA[<p>To be fair, what do you want them to do? You ordered the day before for items that were crucial. The delivery failed. They refunded the extra delivery charge. They apologised &#8216; I apologise for the inconvenience this has caused.  I am keen to make sure this is not repeated.  &#8216;and &#8216;Once again please accept my apologies for any inconvenience caused.&#8217;</p><p>Oh, and aren&#8217;t B&amp;Q and Screwfix part of the same group of companies.?</p> ]]></content:encoded> </item> </channel> </rss>
